Returns & Exchanges
Provided the item you purchased hasn't been used or marked in any way you are welcome to return it to us for exchange or refund within 14 days of receipt. Please note that if a strap has been marked in any way - by the clasp clamp when fitting it to a watch for instance - it will not be possible to return it under any circumstances. We recommend the use of an insured service for all returns, as we can't issue a refund if it is lost or damaged en route back to us. If that happens you will need to claim from the postal service or delivery company.
Before posting, please contact us to obtain a Returns Authorisation Number.
Please write your returns number clearly on the outside of the parcel, and include a copy of your original invoice with the returned item. This helps us to process your return as quickly as possible.
VERY IMPORTANT: If you are returning an item from outside of the EU, the package will require a customs label. Please write clearly on it: “ITEM BEING RETURNED TO SELLER FOR REFUND.” If you don’t do this, UK customs may attempt to charge us customs duty on the item. If that happens we will not be able to accept the delivery, and the item will be returned to you by the postal service.
If you wish to exchange an item correctly supplied by us you will need to pay the repostage charge and any difference in price if applicable. If the exchange item costs less than the original we will refund the difference to you.
Our return address is:
- Watchstrapworld Limited
- Unit 1 Block B
- Harriott Drive
- CV34 6TJ
- UNITED KINGDOM