FAQ

• Are your straps & clasps genuine branded TAG Heuer items?�� No, our straps are replacement items.��
  We believe they are at least equivalent in quality to the originals, but they are far more affordable.
  �
• What guarantee do you offer on your items?�
  All items we sell are covered by a 12-month replacement warranty.� If an item is found to be defective during this period, simply return it to us along with details of when it was purchased, and we will send you a replacement.
  �
• How do I change the strap on my watch?�
  Please see the fitting instructions section on our website.
  �
• Do you offer a fitting tool?�
  Yes, we offer a choice of spring bar/pin removal tools that can be used to change most straps & clasps.
  �
• What if I want to return the item I�ve bought?�
  As long as the item is new, unused and still in its original packaging, we are happy to offer a refund of the purchase price.� You will need to cover the cost of returning the item to us.
  �
• How quickly do you ship?�
  Orders received before 3 pm are usually shipped the same day (Mon-Fri).� Orders received later than this will be shipped the following working day.� We don�t ship on Saturdays, Sundays or public holidays.
  
  �
• Are your straps made of genuine leather?�
  Yes they are.� The crocodile-style straps have an embossed pattern to simulate the appearance of crocodile skin.
  
  �
• Can you custom make a strap for me?�
  Unfortunately we aren�t able to offer custom-made straps, no.
  
  �
• Do your straps include clasps? �
  No, clasps are not supplied with the straps.
  
  �
• I currently have a steel strap on my watch & would like to replace it with a leather strap.� Can I use the clasp from the steel strap?�
  No, a leather strap requires a different clasp; you can�t use the clasp from a steel strap.
  
  �
• Can your straps be used with pin buckles?�
  No, the straps we supply are only designed for use with deployment clasps.

�